Return Policy

At Sahara Seats, we are committed to ensuring your satisfaction. If you receive a damaged product or encounter installation issues, you may return it within 7 business days from the delivery date. Refunds will be processed back to your original payment method once we receive the return package at our warehouse.

Eligibility for Returns

  • Timeframe: Returns must be initiated within 7 business days of delivery.
  • Condition:
    • Items must be returned in their original packaging.
    • Items should show no visible signs of damage.

Non-Returnable Items

  • Discounted items are final and cannot be returned or exchanged.
  • Customized orders are subject to a 20% return charge.
  • Returns after 7 days (only for genuine reasons) will also incur a 20% charge.

Return Process

To initiate a return or exchange, please follow these steps:
  1. Log in to our online return portal using your email address and order ID.
  2. Select the products you wish to return or exchange from your order.
  3. Complete the form by filling in the required details and submit.
  4. Ship the product back via any courier service to the address provided below.
A refund will be initiated after we inspect the returned product.
Note: Customers are responsible for their own shipping costs for returned products. Please note that shipping costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the total amount refunded.

Return Shipping Address

Sahara Seats
3-5-107/1/A,
Opp Shalimar Function Hall,
Ramkoti, Hyderabad, 500027, India
Ph: +91 9703626084

 Important Notes

  • Please allow 4–5 business days for the refund or replacement processing.
  • Products should be packed securely to prevent damage during return transit.
 

International Returns and Refunds

We take great care to ensure that you receive high-quality products.  While we maintain a No return policy for international orders due to high shipping costs, please contact our customer care team immediately if your items arrive damaged or if you encounter any installation issues. We are dedicated to assisting you and will strive to find a appropriate solution, which may include a replacement or a partial refund, depending on the specific circumstances.
  • Returns will only be accepted for reasons related to damage or installation issues. Incorrect orders and changes in preference will not be considered. Please note that color differences may occur in product images on our website due to lighting effects.
  • Customers are responsible for return shipping costs.
  • Refund Policy: Original shipping charges incurred for delivery are non-refundable. If a refund is processed, the return shipping cost will be deducted from the total amount refunded (estimated at 30% of the product value).
  • While Sahara Seats provides four-layer packaging for all orders to minimize the risk of damage, we cannot accept responsibility for damages occurring during international shipping. We recommend inspecting packages upon arrival and documenting any damage with photographs. Customers are responsible for filing claims with the shipping carrier, and we are happy to assist with any necessary documentation
We appreciate your understanding and are always available to assist you with any queries.

 

Cancellation Policy

Cancellation Terms:
  • You may cancel your order within 48 hours of placing it.
  • Sahara Seats reserves the right to refuse or cancel any order for any reason, and we may require additional verifications prior to acceptance.

Refund Process:

  • If your order is canceled after your card has been charged, the amount will be reversed to your account within 3-4 business days.

 

Customer Support

For any further queries, feel free to:
  • Call or WhatsApp us at +91 9703626084.
  • Email us at info@saharaseats.com.