This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from saharaseats.com (the “Site”).


RETURN POLICY

Sahara Seats is committed to 100% satisfaction. If you receive a damaged product or if there are installation issues, you can return it within 7 business days from the delivery of product. Refund of the product will be initiated to the same payment method once the return package reaches our warehouse. 

• Discounted items are final and cannot be returned or exchanged

• Returned items must be returned in original packaging

• Returned items must have no visible signs of damages

• In case of replacement (Domestic/International) shipping cost is borne by Customer.

If a customer returns a customized order, there will be a charge of 20%

If a customer returns the product after 7 days(only on genuine reasons), he'll be charged 20%

To initiate a return or exchange, please complete the following steps:

Login to our online return portal using your email address and order ID

Choose the products you wish to return or exchange from your order.

Fill in the details asked and submit it.

Ship the product back via any courier service at the address given below.

A refund will be initiated post scrutinizing the product after receiving it.

Points to be noted before opting for return:

Every Cushion is made of Chemical and has its life and density. These chemical based Foams or Cushion looses its density over the period of time. Let the cushion be of Furniture, Bed, Car Seats or Bike.

The more the cushion is exposed to the air, dust and water, the lesser its life. Hence, motorcycle seat has less life when compared to Car Seats. However, we get different types of chemicals which are being used to give different density to the cushion including Open Cells Foam and Closed Cell Foams.

In India, cushions made for furniture are using the same chemical as of the Motorcycle Seat with 10 years of guarantee from the manufacturers. But they don't give any guarantee for the Motorcycle Seats. Reason is very simple. They know it very well that their foam needs to bare rough atmosphere out there. Direct Sunlight, Air Pollution. Dust And water are most common reasons for a cushion to loose its density faster.

We recommend all to maintain your seats well by removing dust whenever possible and use rain cover either to the seat or the bike cover to cover it completely when not in use.

Return Shipping Address:

Sahara Seats

3-5-107/1/A,

Opp Shalimar Function Hall,

Ramkoti, Hyderabad, 500027, India

Ph: +91 9703626084

Additional Information:

• It would take at least 4-5 days to Refund the amount, or to dispatch the replacement product, or to provide store credit.

• The return shipping fee has to be paid by the customer.

• The product should be packed in a way you would like to receive. Any damage to it would be a loss to us.

• Please note that there may be color differences in pictures on the website due to light effects.

• There shall be a cancellation charge of 15% on any refund or replacement requests.

For International Replacements and Returns, shipping has to be borne by the customer.

• For any further queries, you can call or WhatsApp on +91 9703626084 or drop an email on info@saharaseats.com

* Business Days does not include National holidays and Sundays

* Cash on Delivery is available on orders below 2000/- with 20% advance and 80/- COD Charges.

CANCELLATION POLICY

We ship our products within 48 hours of receiving the order, the only exception to this rule is if the next day is Sunday or a public holiday. You may cancel the order within 48 hours of placing the order. There may be certain orders that we are unable to accept and must cancel. Sahara Seats reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. We may also require additional verifications or information before accepting any order. If your order is canceled after your card has been charged, the said amount will be reversed back to your account within 3-4 business days. For any further queries, you can call or WhatsApp on +91 9703626084 or drop an email on info@saharaseats.com