We deliver across the globe. Please note, that some areas may be excluded from delivery. You will be notified about this during checkout. You may choose to have your order delivered to your home or an alternative address. In checkout, you can change the delivery address and/or add a new one.
Your order will be delivered in 7-10 Business Days anywhere within India. Additional business days may be required for delivery during peak selling periods. The shipping time varies from location and mode of transport depending on the product weight.
Your order will be delivered in 10-15 Business Days for international clients. Additional business days may be required for delivery during peak selling periods. The shipping time varies from location and mode of transport depending on the product weight.
If you are not satisfied with our product, you can return it by contacting our customer support or by filling the return request form https://saharaseats.com/index.php?route=account/return/add
Once your order is placed, you will be assigned an order id at your email address and Mobile Number. You can check your order status by clicking on an icon at bottom left corner of the home page by using the order id.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact customer service. Sometimes, our payment gateway may also be busy; however, you may try after some time.
You can cancel your order after you place your order. You will get the credit of your refund amount in 3 business days. Please contact our Customer Support team or email on infor@saharaseats.com for further assistance and keep your order number available. Please refer to the cancellation policy.
Yes, you can change the shipping address by contacting our customer support or you can email at info@saharaseats.com. However, you cannot change the shipping address once your order is dispatched.
If something went wrong and you received a damaged product, please contact our Customer support team within 24 hours of receipt of your shipment. Please have your order number available. Kindly share the pictures of the damaged products with our Customer Support team (https://saharaseats.com/index.php?route=information/contact). We will process the replacement/refund for the same after investigating the pictures.
If you are not happy with the purchase, you can easily return the product within 7 days of receiving the product and get full credit in your account within 3-4 Business days. To be eligible for a return your product must be unused and in the same condition that you received it. To return a product you will have to fill this return form https://saharaseats.com/return.html Once your return is received and inspected and if it’s approved, then your refund will be processed and credited to your account within 3-4 business days.
Every Cushion is made of Chemical and has its life and density. These chemical based Foams or Cushion looses its density over the period of time. Let the cushion be of Furniture, Bed, Car Seats or Bike. The more the cushion is exposed to the air, dust and water, the lesser its life. Hence, motorcycle seat has less life when compared to Car Seats. However, we get different types of chemicals which are being used to give different density to the cushion including Open Cells Foam and Closed Cell Foams. In India, cushions made for furniture are using the same chemical as of the Motorcycle Seat with 10 years of guarantee from the manufacturers. But they don’t give any guarantee for the Motorcycle Seats. Reason is very simple. They know it very well that their foam needs to bare rough atmosphere out there. Direct Sunlight, Air Pollution. Dust And water are most common reasons for a cushion to loose its density faster. We recommend all to maintain your seats well by removing dust whenever possible and use rain cover either to the seat or the bike cover to cover it completely when not in use.
Important Update
Due to overwhelming response on our new website, orders are experiencing delays. Our customer service response times may also be slower than usual.
Thank you for your patience and understanding as we work to fulfill orders and respond to queries as quickly as possible.
Appreciate your cooperation!
